Terms of service
Terms & Conditions
1. ACCEPTANCE OF TERMS
By accessing, browsing, or placing an order on Janvika's Sprouted Millet Magic (the "Website"), you agree to be bound by these Terms & Conditions, Privacy Policy, Shipping Policy, Refund Policy, and other applicable policies of the Website, in accordance with the laws of India.
Nothing in these Terms & Conditions is intended to exclude or restrict any non-waivable statutory rights available to consumers under applicable Indian law.
If you do not agree with these Terms & Conditions, please do not use our Website or services.
2. BUSINESS & FSSAI INFORMATION
* Brand Name: Janvika's Sprouted Millet Magic
* Business Owner / Founder: Majjari Soundarya
* Registered Location: Nandyal, Andhra Pradesh, India
* Customer Support / WhatsApp: +91 62810 46550
* Official Support Email: janvikasmilletmagic@gmail.com
* FSSAI Licence / Registration Number: 20126201000027
3. ACCOUNT RESPONSIBILITY
To place orders, customers may create an account or use guest checkout, where available.
Customers are responsible for providing accurate and complete shipping, contact, and billing information and for maintaining the confidentiality of their account credentials, where applicable.
4. HEALTH INFORMATION, WEIGHT MANAGEMENT & MEDICAL DISCLAIMER
All product descriptions, nutritional information, preparation suggestions, and other health-related information provided on this Website are intended for general informational purposes only.
Our food products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
We do not promise or guarantee any specific weight loss, weight gain, weight management, or other health outcome from consuming any product.
Our products may be included as part of a balanced diet and healthy lifestyle. Individual dietary requirements and results may vary.
Pregnant women, breastfeeding mothers, children, elderly persons, and individuals with allergies, food sensitivities, existing medical conditions, or specific dietary requirements should consider their individual needs and consult a qualified healthcare professional where appropriate before introducing or consuming a product.
5. BABY & INFANT PRODUCTS
Where a product is specifically marketed or labelled for babies or young children, the applicable age guidance and usage information provided on the product packaging and Website should be followed.
Parents and caregivers are responsible for deciding whether a food is appropriate for their child and are advised to consult a paediatrician or qualified healthcare professional when introducing new foods, particularly where the child has allergies, medical conditions, or special dietary requirements.
All baby/infant product claims, labelling, ingredients, and mandatory information are intended to comply with applicable food safety and labelling requirements.
6. INGREDIENTS & ALLERGEN INFORMATION
We aim to provide accurate ingredient information on our Website and product packaging.
Customers should carefully review the complete ingredient list and applicable allergen information before consuming a product, particularly if they have food allergies, sensitivities, or specific dietary requirements.
Claims such as "Natural", "No Added Preservatives", or similar descriptions will be used only where they accurately reflect the product formulation and applicable requirements.
7. SHELF LIFE & STORAGE
Customers should follow the storage instructions provided on the product packaging.
Where applicable, products should be stored in a cool, dry place and/or refrigerated as instructed, and kept in a clean, dry, airtight container after opening.
We are not responsible for spoilage, deterioration, contamination, or pest infestation resulting from improper storage, handling, or use after delivery.
Shelf life and storage instructions may vary by product and batch and should always be checked on the product packaging.
8. PRODUCT ACCURACY & BATCH VARIATIONS
We make reasonable efforts to ensure that product descriptions, ingredients, photographs, and other information displayed on the Website are accurate and up to date.
Due to natural variations in food ingredients, processing, batches, and individual screen or monitor settings, the actual colour, texture, aroma, or appearance of a product may vary slightly from the images displayed on the Website without affecting its conformity with the product description or applicable quality standards.
9. PAYMENT PROCESSING
Online payments are processed through authorised third-party payment gateway providers.
Payment information is handled by the relevant payment service provider in accordance with its applicable terms, privacy practices, and security requirements.
We do not request or require customers to share sensitive payment credentials, such as UPI PINs, passwords, or OTPs, with us.
10. ORDERS & CANCELLATION
All orders are subject to product availability, successful payment verification, and acceptance of the order by us.
Customers may request cancellation in accordance with our Cancellation & Refund Policy and applicable law.
Cancellation requests received after an order has been processed, packed, or dispatched may not be capable of being cancelled. Any eligible refund will be handled in accordance with our Refund Policy and applicable law.
11. SHIPPING & DELIVERY
We process deliveries within India through third-party courier and logistics partners.
Delivery timelines provided on the Website are indicative and may vary depending on destination, courier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate delivery information. Delays or additional delivery charges arising from incorrect or incomplete addresses provided by the customer may be the customer's responsibility, subject to applicable law.
International shipping, if offered, may be subject to destination availability, shipping charges, customs duties, taxes, and applicable import regulations. Customers requesting international delivery may contact us for availability and shipping charges.
12. RETURN, REPLACEMENT & REFUND POLICY
Due to the nature of food products, returns or exchanges based solely on taste preference, personal preference, or change of mind may not be accepted, subject to applicable law.
If a customer receives a damaged, incorrect, expired, defective, or missing product, the issue should be reported as soon as reasonably possible after delivery, preferably within 48 hours, along with the order details and clear photographs and/or video evidence.
Where reasonably available, an unboxing video may help us verify delivery-related issues, but claims will be assessed based on the information and evidence available.
Verified eligible claims may be resolved through replacement, refund, or another appropriate remedy in accordance with our Refund Policy and applicable law.
Eligible refunds will normally be processed to the original payment method within 3–5 business days after approval, subject to payment gateway and banking processing times.
13. INTELLECTUAL PROPERTY RIGHTS
All content on this Website, including text, graphics, logos, photographs, product descriptions, recipes, packaging designs, trademarks, and other brand assets, is owned by or licensed to Janvika's Sprouted Millet Magic and is protected by applicable intellectual property laws.
Unauthorised copying, reproduction, modification, distribution, commercial use, or other exploitation of such content is prohibited without prior written permission.
14. USER REVIEWS & FEEDBACK
Customers may voluntarily submit reviews, ratings, photographs, videos, testimonials, or other feedback.
By submitting such content to us or through our Website or official social media channels, the customer grants Janvika's Sprouted Millet Magic a non-exclusive, royalty-free licence to use, reproduce, display, and publish the submitted content for legitimate business, marketing, promotional, and customer-awareness purposes.
Customers should not submit content that infringes the rights, privacy, or intellectual property of another person.
Where required by applicable law, additional consent may be obtained before using customer content for promotional purposes.
15. PROHIBITED CONDUCT
Customers agree not to use the Website for unlawful, fraudulent, abusive, or harmful activities.
This includes attempting to interfere with the Website, uploading malicious code, hacking, spamming, impersonating another person, misusing payment systems, or using our brand assets for unauthorised or fraudulent activities.
16. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Janvika's Sprouted Millet Magic shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the Website or products.
Nothing in these Terms & Conditions is intended to exclude or restrict any liability or consumer right that cannot lawfully be excluded or restricted under applicable law.
17. GOVERNING LAW & JURISDICTION
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any dispute shall be subject to the jurisdiction of the competent courts, consumer commissions, or other forums having jurisdiction under applicable Indian law.
18. GRIEVANCE OFFICER & CUSTOMER SUPPORT
For customer complaints, queries, or grievances, please contact:
* Grievance Officer: Majjari Soundarya
* Designation: Business Owner / Founder
* Official Email: janvikasmilletmagic@gmail.com
* Phone / WhatsApp: +91 62810 46550
* Office Location: Nandyal, Andhra Pradesh, India
Consumer grievances will be acknowledged and addressed within the timelines prescribed under applicable law.
19. CHANGES TO THESE TERMS & CONDITIONS
We reserve the right to update or modify these Terms & Conditions from time to time.
Any updated version will be posted on the Website with the revised effective or updated date, where applicable.
Continued use of the Website after the updated Terms & Conditions are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.