Refund policy

At Janvika's Sprouted Millet Magic, we are committed to delivering fresh, high-quality, and hygienic sprouted millet products to your doorstep. Due to the nature of food items and health products, we maintain strict quality control and safety standards.

1. Non-Returnable Policy (Food Items)
     Due to hygiene, safety, and the perishable nature of our food products, ALL ITEMS ONCE SOLD AND DELIVERED ARE NON-RETURNABLE AND NON-EXCHANGEABLE. We do not accept returns or refunds based on personal taste preferences or change of mind after delivery.
    The exchange or replacement product will be delivered within 3–7 working days after approval of the claim.

2. Damaged, Missing, or Incorrect Products
We pack every order with utmost care and love. However, in the rare event that you receive a damaged, incorrect, or missing item, a refund or replacement will be processed ONLY IF all the following conditions are strictly met:

* Timeframe: You must inform our customer support team within 1 to 2 hours of delivery (as recorded by the courier delivery timestamp).
* Mandatory Unboxing Video: You must provide a clear, unedited, and continuous 360-degree unboxing video starting from the sealed outer package before opening to the product inside, clearly showing the issue.
* Shipping Label Picture: You must provide a clear photograph of the original outer box showing the Shipping Label, Customer Address, and Tracking/AWB Number clearly.

PLEASE NOTE: Requests submitted without a continuous unboxing video, without the shipping label photo, or reported after 2 hours of delivery will strictly NOT be eligible for any refund, return, or replacement.

3. Order Cancellations
* Customer Cancellations: Same-day order cancellations are allowed only if requested before the order is dispatched. A full refund will be initiated for eligible same-day cancellations.
* Management Cancellations: Under any unforeseen circumstances, Janvika's Sprouted Millet Magic holds the right to cancel and refund orders within 48 hours of fulfillment. Customers will be notified in advance in such scenarios.

4. Refund Processing
Once your claim (with the mandatory unboxing video and label photo) is verified and approved by our team, the refund will be initiated within 3 to 5 business days to your original payment method.

5. Customer Support
For any order-related queries or damage reports, please connect with us during our official working hours:

* Support Hours: 7 Days a week (10:00 AM – 7:00 PM IST)
* Email: janvikasmilletmagic@gmail.com
* Phone / WhatsApp: +91 62810 46550
* Brand Name: Janvika's Sprouted Millet Magic